Information Technology Specialist at FHI 360 Nepal Full Time

FHI 360 is a global organization that mobilizes research, resources, and relationships so people everywhere have access to the opportunities they need to lead full and healthy lives. With collaborations in over 60 countries, we work directly with local leaders to advance social and economic equity, improve health and well-being, respond to humanitarian crises, and strengthen community resilience. We share data-driven insights and scalable tools that expand access and equity so communities can effectively address complex challenges, respond to shocks, and achieve thriving futures.

FHI 360 has been working in Nepal since 1993. Together with the Government of Nepal (GoN), civil society, and the private sector, FHI 360 works collaboratively in the areas of HIV, family planning (FP)/reproductive health (RH), health security and one health, nutrition, COVID-19 response, procurement, and supply chain management, local capacity strengthening, civil society and media strengthening, governance reform and the environment and climate change.

We request applications from qualified Nepali citizens for the position mentioned below.

Information Technology Specialist

The Information Technology (IT) Specialist will be responsible for maintaining the Nepal Office IT System which includes supervision of Nepal Office computers, servers, mailing and networking system and ensures its smooth operation. The specialist will also be responsible for coordinating and collaborating with Asia Pacific Regional Office (APRO), Headquarters (HQ) Information Solutions and Services (ISS) Team and Internet Service Provider (ISP) to update and upgrade the software and information technology systems as required.

Description of the Job

Key Responsibilities

• Provide support to users as and when required with problems on emails, FHI 360 standard programs/applications, printing, network connections, file management, recovery and installation of FHI 360 standard applications.
• Check and monitor all the computers and printers regularly for smooth operation, e.g. hardware/software troubleshooting, managing local area network, email setup, computer and printer’s setup.
• Create/reset/unlock/disable user accounts.
• Ensure the weekly update of virus scanner in servers and workstation.
• Backup servers, users’ files, network shared files on schedules basis.
• Maintain Nepal Office IT system and upgrade periodically, as and when required or as instructed by HQ and APRO.
• Assist APRO/HQ ISS team in testing and deploying the new emerging technologies.
• Coordinate and follow-up with Global IT support team whenever required.
• Regularly update the status of IT to leadership teams at FHI 360 Nepal Office and APRO and HQ ISS team.
• Ensure that only FHI 360 licensed software are installed in office computers to avoid unnecessary problems with office computers.
• Ensure all FHI 360 ISS as well as funders IT compliance and requirements are adhered.
• Regularly monitor internet connection and follow-up with ISP whenever required.
• Configure computers, arrange printing and network services for consultants/visitors as needed or required by management.
• Suggest and orient staff the security measures to be considered.
• Ensure timely application of virus threats related and security related patches installed to prevent from possible threats.
• Recommend/Coordinate any foreseen security options as well as upgrades and updates with APRO IT.
• Assist Nepal Office staff for archiving and managing files and emails regularly.
• Responsible for managing the Office Intranet and electronic filing system, update the intranet and insert the FHI 360 documents whenever required.
• Assist FHI 360 Nepal Office staff for computer layout and designing the FHI 360 documents, printing and production.
• Others relevant tasks assigned by supervisors and Country Director.

Requirements

• Master’s degree in IT field with three to five years of experience OR a bachelor’s degree with over five years of experience as mentioned above, qualification in Microsoft Certified Professional (MCP), Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Associate (CCNA).
• Knowledge and skills of Microsoft Windows Server 2008, MS Exchange 5.5, Microsoft Windows 7 Professional/Enterprise, MS Office 2010, MS office 2013.
• Knowledge of MS Windows Server 2003/2008, Office 365, VERITAS Backup, VMware, cisco router/switch Configuration, IT Security, cloud-based technology, photo shop, page maker and free hand.
• Can work independently with little management direction.
• Passionate, optimistic and has internal inspiration to get things done.
• Proactive in managing multiple tasks, managing, and working in virtual work environment, and flexible and open for managing time for working with different teams in different time zones as needed.
• Excellent interpersonal, organizational, communication, team building and management, and problem-solving skills.
• Good verbal and written English and Nepali including documentation skills.