Officer, Information Technology Full Time NEW

Helen Keller Intl Nepal

Guided by the remarkable legacy of its co-founder, Helen Keller, Helen Keller Intl partners with communities striving to overcome longstanding cycles of poverty. By delivering the essential building blocks of good health, sound nutrition, and clear vision, we help millions of people create lasting change in their own lives. Working in 20 countries – across Africa, Asia, Europe, and the United States – and together with a global community of supporters, we ensure every person has the opportunity – as Helen did – to reach their true potential.

Brief Background: Helen Keller’s Nepal country office relies on a stable, secure information systems environment to support programs delivered across a range of locations, including districts with significant infrastructure challenges. This role ensures that staff have the technology support, network connectivity, and security practices they need to do their work effectively, while working closely with regional and global Information Systems colleagues to uphold organizational standards.

Purpose or Scope of work

The Officer, Information Technology oversees the country office’s information systems, working with regional and global colleagues to ensure network administration, hardware and application management, security, and user support are properly managed. The role requires a broad set of technical, planning, problem-solving, and hands-on support skills, along with the ability to work effectively in low-resource settings that present real infrastructure challenges. Above all, this position supports Helen Keller’s mission by keeping the technology that underpins our programs secure, reliable, and accessible, working collaboratively across a multicultural environment.

Management/ Functional Relationships

This role reports to the Senior Manager, Operations, with a dotted-line relationship to the Senior Manager, Information Technology. It works closely with regional and global Information Systems colleagues and collaborates internally with all Nepal-based staff. Externally, the role coordinates with partner organizations on network connectivity, as needed.

Application Deadline

August 30, 2026

Key Responsibilities/ Specific Tasks

• Technical/Programmatic: Maintain and support information system components across Helen Keller’s Nepal offices, including hardware, applications, and network infrastructure, in line with global information systems standards.
• Technical/Programmatic: Apply security patches and support security awareness initiatives to protect information systems and prevent security incidents.
• Operations/Coordination: Manage information technology service requests through Helen Keller’s Fresh Service platform and coordinate escalations with regional technical support teams.
• Operations/Coordination: Coordinate procurement and management of information technology assets across the country office.
• External Engagement: Coordinate network connectivity support with partner organizations, as needed.

Other Duties

This job announcement is not designed to cover or contain a comprehensive list of activities, duties or responsibilities for the position. Duties, responsibilities and activities may change at any time with or without notice. All positions are required to perform any additional tasks assigned by the supervisor.

Skills & Experience 

• Technical & Leadership Competencies
  • Strong knowledge of technical management, information analysis, and computer hardware and software systems.
  • Hands-on experience with network installation, management, and data center governance.

• Operational & Functional Skills
  • Excellent written and spoken Nepali and English language skills.
  • Proficiency with Microsoft Excel, Word, and PowerPoint, and the ability to work independently in a dynamic, low-resource environment.

• Education & Experience
  • Bachelor’s degree in computer science, information technology, engineering, or a related field required; or associate/technical diploma with 4+ years of directly related experience.
  • 3–4 years of relevant professional experience in an Information Technology support role, with a background in computer science, information technology, engineering, or a related discipline.

 Working Conditions/ Travel

• Travel expectations: Occasional travel to district offices within Nepal to support network connectivity and hardware needs.
• Work environment: Office-based role in a low-resource setting that requires adaptability and hands-on problem-solving.
• Safeguarding responsibilities: Adherence to Helen Keller’s Code of Conduct and safeguarding policies.
• Language requirements: Fluency in Nepali and English, written and spoken.

Expectations

Fairness, Belonging and Zero Tolerance to Abuse

As a member of the Helen Keller Family, each employee is expected to:

• Help to develop and maintain an environment that welcomes and develops a multi-cultural workforce with varied lived experiences and identities.
• Foster a work environment where everyone feels valued and included.
• Support employees’ evaluation and promotion processes based on skills and performance.
• Promote a safe, secure, and respectful environment for all members of Helen Keller family, stakeholders in general, and particularly for the communities we serve.
• Follow Helen Keller Code of Conduct helping to prevent any type of abuse including workplace harassment, sexual abuse and exploitation, and trafficking in persons.
• Adhere to the Organizational Core Values, which include courage, compassion, integrity and rigor.

To Apply

Qualified candidates should submit a cover letter and resume to [email protected]. Applications will be accepted until August 30, 2026. Click here to view the detailed Job Description.

In the spirit of the extraordinary ability and vision of our founder, Helen Keller Intl fosters an environment of fairness and belonging for our workforce.

Helen Keller Intl is an Equal Opportunity Employer. We are committed to the principles of equal employment opportunity for all employees and applicants for employment